Land Line Update
Please Note - the old copper wire telephone and broadband network is being phased out and replaced with Full Fibre. The Call Features listed below are ONLY available on traditional wired networks, NOT on Full Fibre.
If you live in a property where it is still available, you can get our Unlimited Fibre (FTTC) and Basic Broadband (ADSL) or Phone-Only packages with the Calling Features shown here. Otherwise you will only be offered Full Fibre package options.
Find out what's available at your property...
Call Features
| Product | Price per month | BT Charge | Saving |
|---|---|---|---|
Direct Save Telecom Call Barring |
£3.15 | £5.50 | 43% |
| Direct Save Telecom Call Divert Choose to have calls diverted to another number anywhere. |
£4.05 | £5.50 | 26% |
| Direct Save Telecom Call Sign Identify different call types with an alternative ring tone. |
£3.15 | £5.50 | 43% |
| Direct Save Telecom Ring Back When a called busy line becomes free your line automatically rings the number. |
£3.15 | £5.50 | 43% |
| Direct Save Telecom Call Waiting Hear a gentle beep to tell you another call is coming in. |
£4.05 | £5.50 | 26% |
| Direct Save Telecom 3 Way Calling For each part of the three way call dialled, the end user will be charged normal rates. |
£3.15 | £5.50 | 43% |
| Direct Save Telecom Call Minder Standard Answer 1571, with the additional advantage of remote access. |
£4.05 | £5.50 | 26% |
| Direct Save Telecom Choose to Refuse Enables a customer to bar the telephone number of the last incoming call. |
£3.51 | £5.50 | 36% |
| Direct Save Telecom Call Protect Call Protect provides you with Anonymous Call Rejection with FREE Caller Display. Anonymous Call Rejection will reject an inbound call if the caller withholds their number. They will only be able to get through to you if they then reveal their number before redialling you. Combined with our FREE Caller Display, it will allow you to see the number calling you before you answer the call. Anonymous Call Rejection will not bar inbound calls where the callers number cannot be revealed, this is particularly useful because sometimes an inbound international call may not be able to reveal the number of the person calling you. |
£5.20 | £6.50 | 20% |
| Direct Save Telecom 1471 Get the last number of someone who called you. You don't need to add this as it's already on your telephone line. |
FREE | no saving | |
| Direct Save Telecom 1571 This service takes messages when there is no reply or your line is engaged. |
£4.05 | £3.50 | no saving |
Genuine savings beyond the headlines...
Click here for other things you need to know
- How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
- First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
- Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
- Free Wireless Router This will arrive the working day before your services are installed/activated.
- Fair Usage Policy If you have chosen our 700 minute call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03
and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 700 minutes per month applies
to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable at the standard rate. If you exceed 700 Minutes each minute
over the allowance will be charged at our standard rates.
If you have chosen our Anytime call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage limit of 2000 minutes per month or 300 calls per month apply to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 2000 minutes, each minute over the allowance will be charged at our standard rates. - Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.
Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...
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Utilities UK Ltd t/a Direct Save Telecom - Registered in England - Registration number 312695
Registered address Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford WD18 9RS Direct Save 2005-2023