Broadband Update
Please Note - the old copper wired telephone and broadband network is being phased out and replaced with Full Fibre To The Home (FTTH).
If you live in a property where the old network is still available, you can get our Unlimited Fibre (FTTC) and Basic Broadband (ADSL) packages shown here. Otherwise you will only be offered Full Fibre package options.
Find out what's available at your property...
Fibre Broadband (FTTC)
2 great value fibre broadband deals
Totally Unlimited Broadband Usage
Both available with 3 calling plans:
PAYG Pay per use calls - £2.95 per month, 700 Minutes Calls to UK Mobiles & Landlines - £6.95 per month or Anytime calls† to UK Mobiles & Landlines - £13.95 per month.
† Fair usage policy applies
Fibre Broadband (FTTC)
Fibre Broadband + (FTTC)
*Broadband Speeds Your broadband speed is measured in megabits per second (Mbps) letting you know how quickly you can transfer data to and from the internet.
The speeds shown are the average download speeds experienced by at least 50% of our customers at peak usage time (8pm to 10pm).
Basic Broadband
Great value broadband deals
Totally Unlimited Broadband Data Usage
Both available with 3 calling plans
Pay As You Go calls - £2.95 per month, 700 Minutes of Free Calls to UK Landline and UK Mobiles - £6.95 per month, or Free Anytime Calls† to UK Landline and UK Mobiles - £13.95 per month
† Fair usage policy applies
Contract Broadband
*Broadband Speeds Your broadband speed is measured in megabits per second (Mbps) letting you know how quickly you can transfer data to and from the internet.
The speeds shown are the average download speeds experienced by at least 50% of our customers at peak usage time (8pm to 10pm).
Broadband features
●12 Month Agreement ● UK based broadband support ● UK based customer service
● FREE Set Up ● Totally Unlimited Data Usage ● No Line Rental charges
● FREE Wireless Router ● Average speed 11Mbps*
FREE Discount Club Membership For First Year for all new customers WORTH HUNDREDS OF POUNDS
Online saving up to 25% on famous brands in shopping, Travel, Days Out, DIY, Toys, Books, Insurance, Accommodation, Computing, Security, Financial Services, Car Rental, Hobbies, Sport, Restaurants, Gifts...
Broadband Speeds *Your broadband speed is measured in megabits per second (Mbps) letting you know how quickly you can transfer data to and from the internet.
The average download speeds for at least 50% of our customers at peak usage time (8pm to 10pm) are: Broadband 11Mbps, Standard Fibre 35Mbps and Superfast Fibre 63Mbps. The average upload speeds are: Broadband 1Mbps, Standard Fibre 9Mbps and Superfast Fibre 17Mbps.
The maximum download speeds for our packages are: Broadband 24Mbps, Standard Fibre 40Mbps and Superfast 80Mbps. The maximum upload speeds are: Broadband 1Mbps, Standard Fibre 10Mbps and Superfast Fibre 20Mbps.
Your internet speed can be influenced by many factors including the quality of your telephone line, the distance to your telephone exchange or local cabinet, interference from nearby devices, wiring within your property and the activity on the sites you're visiting.
Our availability checker will use your postcode and phone number (if you provide it) to give you a good estimate of the speeds you can expect to receive.
Genuine savings beyond the headlines...
Click here for other things you need to know
- How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
- First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
- Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
- Free Wireless Router This will arrive the working day before your services are installed/activated.
- Fair Usage Policy If you have chosen our 700 minute call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03
and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 700 minutes per month applies
to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable at the standard rate. If you exceed 700 Minutes each minute
over the allowance will be charged at our standard rates.
If you have chosen our Anytime call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage limit of 2000 minutes per month or 300 calls per month apply to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 2000 minutes, each minute over the allowance will be charged at our standard rates. - Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.
Broadband
Telecoms
Utilities UK Ltd t/a Direct Save Telecom - Registered in England - Registration number 312695
Registered address Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford WD18 9RS Direct Save 2005-2023